General Terms and Conditions

1. Company information

Ina Kent GmbH, Ahornergasse 3/19, 1070 Vienna, VAT Reg No: ATU73284536, Commercial Register Number: FN 490829 h, Court of Registration: Vienna Commercial Court (hereinafter referred to as “INA KENT”)

2. Scope

All contractual relationships concluded with Ina Kent GmbH via are governed exclusively by the following general terms and conditions in the version valid at the time of contract conclusion. By placing an order, the customer agrees to these general terms and conditions.

3. Conclusion of contract

The customer’s order constitutes a binding offer to conclude a contract. Orders can only be processed if the required customer information is provided in full. Customers will receive an electronic order confirmation for every order placed in our online shop. The sales contract is concluded upon receipt of the order confirmation at the email address provided. The order confirmation is usually issued following internal verification within two working days. If the order cannot be executed as requested, INA KENT will contact the customer without delay. 

4. Prices

Prices stated do not include value-added tax and are without shipping or possible costs associated with deliveries to non-EU countries. This includes customs duties, taxes in the recipient country or handling charges. The shipping costs are calculated based on the weight of the consignment and the country of destination, i.e. the delivery address. Prices are subject to change prior to ordering. The seller shall not be held responsible for possible errors during data entry or for electronic delivery failures.

5. Terms and conditions of delivery

If a sales contract has been concluded, INA KENT will fulfil the order within the agreed delivery period. This delivery period may be extended in individual cases for exceptional circumstances (e.g. procurement of the goods from abroad) that prevent the timely fulfilment of an order. The goods are delivered ex-warehouse to the delivery address specified by the customer using standard shipping methods (standard post, courier, etc.). The customer assumes all responsibility for the ordered goods upon delivery to the carrier.

6. Retention of title

All goods delivered by INA KENT remain the property of the seller until payment has been received in full for all claims arising from the business relationship. 

7. Data protection

Customers placing an order expressly consent to the use, storage and transmission of their order and address information for the purpose of fulfilling the order. If the customer subscribes to the INA KENT newsletter, she/he also consents to the use and storage of her/his data for INA KENT advertising purposes. The customer acknowledges that she/he is entitled to revoke this consent at any time. Customer data will not be shared with third parties, except where this is necessary to fulfil the order. Further information can be found on our website under Privacy.

8. Applicable law, place of jurisdiction

The place of performance is Vienna. Austrian law applies exclusively. Insofar as the legal transaction is not subject to the Austrian Consumer Protection Act (KSchG), the parties agree to submit to the jurisdiction of the court in Vienna with authority to hear cases on this matter. If the customer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG) and has her/his place of residence or domicile in Austria, or if she/he is employed in Austria, the court having jurisdiction over the customer’s place of residence, domicile or place of employment shall have jurisdiction in this matter.

9. Copyright

All contents of this website, including but not limited to text, illustrations and images, are expressly protected by copyright. Any copying, use or distribution without the consent of INA KENT is prohibited. Any unauthorized use will result in civil and criminal litigation. All rights are reserved by INA KENT.

10. Final provisions

The contract and these general terms and conditions constitute all agreements concluded between the parties. No additional verbal agreements exist. Any additional agreements, subsequent additions or contract amendments are only valid with written confirmation by INA KENT. If any of the provisions of the contract, including these general terms and conditions, is or becomes invalid, this shall have no effect on the validity of the remainder of the concluded contract or these general terms and conditions. The invalid provision, or part thereof, shall be replaced by a valid provision which as closely as possible serves the economic purpose of the invalid provision.