General Terms and Conditions

Ina Kent GmbH, Ahornergasse 3/19, 1070 Vienna, VAT No.: ATU73284536,Company Registration Number: 490829 h, Commercial Court Vienna (hereinafter referred to as "INA KENT").

The following General Terms and Conditions exclusively apply to all contractual relationships concluded with Ina Kent GmbH on www.inakent.com, in the version valid at the time of the conclusion of the contract. By placing an order, the customer agrees to the following General Terms and Conditions.

The customer's order constitutes a binding contractual offer. An order can only be processed with the complete provision of the required customer information. For each order in our online store, customers will receive an electronic order confirmation (via email). The sale contract is concluded upon receipt of the order confirmation sent to the specified email address.

Customers have the right to withdraw their contractual declaration or an already concluded contract within 14 days without providing any reasons. The withdrawal period is 14 days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods. If multiple items are ordered as part of a single order and these items are delivered separately, the withdrawal period begins on the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the last item. If INA KENT has not fulfilled its obligation to inform the customer about the existence of the right of withdrawal (conditions, deadlines, and procedure for exercising this right), the withdrawal period is extended by twelve months. If INA KENT provides the required information within twelve months of the customer taking possession of the goods – or, in the case of separate delivery, the last item – the withdrawal period ends 14 days after the customer receives this information.

To exercise their right of withdrawal, customers must inform INA KENT (Ina Kent GmbH, Ahornergasse 3/19, 1070 Vienna, Austria) of their decision to withdraw from this contract by means of a clear declaration (e. g., an email to customercare@inakent.com). 

Customers may use the model withdrawal form provided in the order confirmation, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for customers to send their communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If customers withdraw their contractual declaration or an already concluded contract, INA KENT shall reimburse all payments received from the customers, including the delivery costs (except for additional costs arising if the customers have chosen a type of delivery other than the standard delivery offered by INA KENT), without delay and at the latest within 14 days from the day on which INA KENT received the notification of withdrawal from this contract. For this repayment, INA KENT will use the same means of payment that the customers used in the original transaction, unless expressly agreed otherwise with the customers. In no case will customers be charged any fees for this repayment. INA KENT may withhold reimbursement until INA KENT has received the returned goods or until customers have provided proof that they have returned the goods, whichever is the earlier.

If, by exercising their right of withdrawal, customers fall below the agreed minimum order value for free delivery, customers must pay INA KENT the delivery costs for the items remaining from the order with the customers.

Customers must return the goods without delay and in any event no later than 14 days from the day on which they inform INA KENT of their withdrawal from this contract to:


Ina Kent GmbH

Webshop Retouren

Ahornergasse 3/19
1070 Vienna

Austria


or return the items in-store:


INA KENT

Siebensterngasse 50

1070 Vienna

Austria

The deadline is met if customers send the goods before the 14-day period has expired. Customers bear the direct cost of returning the goods.

Customers are required to return the goods in the provided cotton bag, if applicable, and package them in a manner that minimizes potential damage during transport. All labels attached to the bag must remain intact. Customers are only responsible for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Customers have no right of withdrawal in contracts for goods that are made to customer specifications or are clearly tailored to personal needs.

This statutory right of withdrawal for consumers exists independently of any voluntary return and exchange policy that may be granted. Further information can also be found on our website in the section Withdrawal & Cancellation. 

All prices within the EU include the applicable VAT rate of the respective delivery country. For non-EU countries, prices are shown without VAT (net prices). In all cases, shipping costs and any additional charges for deliveries to non-EU countries are excluded. Shipping costs vary depending on the delivery address (country) and are available in their current version on our website in the Shipping & Delivery section. Price changes prior to ordering and typographical or electronic transmission errors are reserved.

If a purchase contract is concluded, INA KENT will process the order without undue delay, but in any case, within ten days. This delivery period may be exceeded in individual cases if special reasons (e. g., sourcing the goods from abroad or unpaid custom duties) prevent timely execution. 

Delivery of the goods is made from the warehouse to the delivery address provided by the customer using standard shipping methods (postal services, courier services, etc.). Risk and accidental loss pass to the customer at the time the ordered goods are handed over to the carrier.

The statutory warranty provisions apply. Accordingly, INA KENT warrants for defects that exist at the time of the handover / delivery of the goods. The warranty period is two years. If a defect appears within the first six months from receipt / taking possession of the goods, it is presumed by law that the defect existed at the time of delivery, unless the seller can prove otherwise. In this case, the customer must return the defective goods to INA KENT for inspection to determine if the claimed defect actually exists. INA KENT is entitled to repair or replace the goods. Only if repair or replacement is impossible, entails disproportionate effort for INA KENT, or if INA KENT cannot meet the request for replacement or repair within a reasonable period, the customer is entitled to request a price reduction or rescission of the contract (complete cancellation of the contract). In the case of minor defects, the customer has no right to rescind the contract. Transport damages must be claimed by the customer directly from the respective carrier. Customer claims for damages against INA KENT, particularly for consequential damages, other indirect damages and losses, or lost profits due to defective, missing, or delayed delivery, except for personal injuries, are only valid if the damage is due to gross negligence or intent. For more information, please contact our Customer Care team.

Customers expressly consent to the use, storage, and transmission of their order and address data for the purpose of processing the order. If the customer subscribes to the INA KENT newsletter, they also consent to the use and storage of their data for INA KENT advertising purposes. The customer acknowledges that they are entitled to revoke this consent at any time. Customer data will not be disclosed to third parties, except where necessary for the fulfillment of the order. Further information can be found on our website under Privacy.

The place of performance is Vienna. Austrian law applies exclusively. Insofar as the transaction is not subject to the Austrian Consumer Protection Act (KSchG), the parties agree to the jurisdiction of the competent court in Vienna. If the customer is a consumer within the meaning of the Austrian Consumer Protection Act and has their residence or habitual abode in Austria or is employed in Austria, the jurisdiction of the court in whose district the residence, habitual abode, or place of employment of the customer is located is deemed to be established.

It is expressly noted that all content on this site, including text, images, and graphics, is protected by copyright. Imitation, use, or distribution without the consent of INA KENT is prohibited. Any unlawful use will result in the assertion of civil and criminal claims. All rights are reserved by INA KENT.

The contract and these General Terms and Conditions contain all agreements made. There are no verbal side agreements. Side agreements, subsequent amendments, or modifications to the contract must be confirmed in writing by INA KENT to be effective. Should individual provisions of the contract, including these General Terms and Conditions, be or become invalid, the remaining content of the concluded contracts or these General Terms and Conditions shall not be affected. The wholly or partially invalid provision will be replaced by a permissible provision whose economic effect comes as close as possible to that of the invalid provision.