General Terms and Conditions

1. Company information

Ina Kent GmbH, Ahornergasse 3/19, VAT Reg No: ATU73284536, Commercial Register Number: FN 490829 h, Court of Registration: Vienna Commercial Court (hereinafter referred to as “INA KENT”)

2. Scope

All contractual relationships concluded with Ina Kent GmbH via are governed exclusively by the following general terms and conditions in the version valid at the time of contract conclusion. By placing an order, the customer agrees to these general terms and conditions.

4. Right to withdraw from the contract

Orders can be returned within 14 days after the customer takes possession of the goods. To exercise the right of withdrawal, the customer must send a declaration of her or his decision to withdraw from the contract by email or other means prior to the expiry of the 14-day period. It is not necessary to state any reason for the return. If the customer withdraws from the contract, she or he must return the goods without delay in the original cotton packaging, if provided, without any signs of use. If the customer has used the goods, INA KENT, as seller, is under no obligation to accept the customer’s withdrawal from the contract. The customer must bear the costs and shipping charges associated with returning the goods. INA KENT concurrently undertakes to refund the payment already made by the customer. Further information can be found on our website under Returns & Exchanges.

5. Prices

All prices include the Austrian value-added tax of 20 % without shipping or possible costs associated with deliveries to non-EU countries. This includes customs duties, taxes in the recipient country or handling charges. The shipping costs vary depending on the delivery address (country). The currently applicable shipping costs are listed on our website under Shipping & Delivery. Prices are subject to change prior to ordering. The seller shall not be held responsible for possible errors during data entry or for electronic delivery failures.

7. Warranty

The statutory warranty provisions apply. The INA KENT warranty covers defects that were present at the time of delivery. The warranty covers a period of two years. If the customer discovers a defect within the first six months of taking possession of the goods, it is presumed under law that the defect was already present at the time of delivery unless the seller can prove otherwise. In this case the customer must return the defective goods to INA KENT so that INA KENT can determine whether the alleged defect exists or not. INA KENT is entitled to repair or replace the product. The customer is entitled to demand a price reduction or a full refund (cancellation of the contract) only if repair or replacement is not possible, if it were disproportionately expensive for INA KENT, or if INA KENT is unable to complete the repair or replacement or is unable to do so within a reasonable period of time. The sales contract cannot be cancelled if the fault is minor. Any claims for damages incurred during transport must be submitted by the customer to the respective courier. Claims for damages by the customer against INA KENT, including but not limited to compensation for damage caused by the defect, other indirect damage or loss, or lost profit due to defective, failed or delayed delivery, with the exception of personal injury claims, are only valid if the damage was caused by gross negligence or intent. For further information please contact our Customer Care-Team.

11. Final provisions

The contract and these general terms and conditions constitute all agreements concluded between the parties. No additional verbal agreements exist. Any additional agreements, subsequent additions or contract amendments are only valid with written confirmation by INA KENT. If any of the provisions of the contract, including these general terms and conditions, is or becomes invalid, this shall have no effect on the validity of the remainder of the concluded contract or these general terms and conditions. The invalid provision, or part thereof, shall be replaced by a valid provision which as closely as possible serves the economic purpose of the invalid provision.