You have the right to withdraw from your contractual declaration or an already concluded contract within 14 days without providing any reasons. The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. If multiple items are ordered as part of a single order and these items are delivered separately, the withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
Do you want to withdraw from your online purchase and exercise your right of withdrawal?
If you wish to withdraw from your contractual declaration, please follow these steps:
Notice of Withdrawal
Please send your notice of withdrawal in writing within 14 days after receiving the goods to customercare@inakent.com. You may use the model withdrawal form provided in the order confirmation. Please return the goods immediately and in any case no later than 14 days from the day on which you notify us of the withdrawal from this contract. Please note that refusing to accept your shipment or not collecting your order from a parcel shop or post office is not sufficient to withdraw from your contract.
Shipping via a parcel service of your choice*
Please send the goods sufficiently prepaid to the following address and include the completed return form provided. In the interest of resource conservation, we appreciate it if you use the cardboard packaging in which you received your order.
Ina Kent GmbH
Webshop Returns
Ahornergasse 3/19
1070 Vienna
Austria
Alternatively, you can drop off the goods directly at our store during opening hours. Please bring the completed return form and your invoice.
* We strongly recommend choosing a shipping method with tracking. We cannot accept liability for lost packages.
INA KENT Store Siebensterngasse
INA KENT
Siebensterngasse 50
1070 Vienna
Austria