Privacy Policy

1. General information

We are committed to your privacy and the protection of your personal data. Your personal data will be processed exclusively in accordance with the relevant legal provisions (General Data Protection Regulation, Austrian Data Protection Act, Austrian Telecommunications Act 2003).

This privacy policy is intended to inform you of the personal data we collect and about your entitlements and rights under the applicable data privacy regulations.

Responsible for processing your personal data
Ina Kent GmbH

Lindengasse 26/2/2, 1070 Vienna
T: +43 664 916 39 63
M: customercare@inakent.com

If you have any questions, comments or complaints regarding the topic of data privacy, please do not hesitate to contact us at any time using the contact details provided above.

2. Data processing on our website

2.1. General information
In connection with your use of our website, we process data that you provide to us (for example, when ordering), web server logs (for security reasons, our servers keep a log of website visitors) and cookies (
small text files that are stored on your device containing information to identify you during a later visit).

The server hosting our website and online store is maintained by net-sol GmbH, Tetmajergasse 5a, 1210 Vienna, Austria, acting in the capacity of data processor.

To block cookies from being set by third parties, you can disable third-party cookies in your browser settings. Here are the instructions for the most common browsers:

  • Firefox: here
  • Chrome: here
  • Internet Explorer: here
  • Safari: In Apple’s Safari, third-party cookies are blocked by default.

Blocking cookies may limit the functionality of our website. In order to store products in the shopping cart, cookies must be enabled.

If you do not wish to accept cookies, we can offer to accept your order by email: customercare@inakent.com

2.2. Data processing for marketing purposes
2.2.1 Web analysis
We use the tools listed below to process data about your use of our website so we can customise our offer to best suit your interests.

We use the following on our website:

  • Google Analytics, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
Name: Expiration time: Description:
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id> 90 days Contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.
__utma 2 years Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt 10 minutes Used to throttle request rate.
__utmb 30 minutes from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmz 6 months Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

Purpose of the processing of your data: Google Analytics sets cookies to identify you and record how you use our website. We have enabled the IP anonymisation feature in Google Analytics. Within the European Union, this anonymises the IP address assigned to you.

Google Analytics sets the following cookies on your device: Information about which cookies Google Analytics may place on your computer, how long the cookies are stored and what purpose they serve can be found here. Further information on how Google uses data from sites or apps that use its services is available here.

Legal basis for the processing of your data: The data is processed on the basis of your consent.

Recipient(s) of the data: The information generated by the cookie about your use of the website is transmitted to a Google server in the USA and saved there. The appropriate steps to safeguard the data transfer are provided for by model contract clauses in accordance with Art. 46 GDPR. For more information on the model contract clauses and the appropriate or reasonable steps taken to ensure compliance with the security measures, see https://privacy.google.com/intl/en/businesses/processorterms/. Google acts as data processor on our behalf; it may only use the transmitted data for the purpose of processing specific orders and has a contractual obligation to us to comply with the applicable data privacy legislation.

Further information: You can block the use of cookies by selecting the appropriate settings on your browser. Please note, however, that if you block cookies you may not be able to use the full functionality of our website. You can also prevent the transmission of data (including your anonymised IP address) generated by the cookie on your usage of this website to Google by downloading and installing a browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

  • Facebook Pixel, a web analysis service of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The Facebook pixel allows us to track customer actions and to use that information to improve and measure the success of our Facebook advertising. We also use the Facebook pixel for retargeting ads to reach people who have already visited our website in the past. The use of the Facebook pixel informs Facebook of your visit to our website in order to offer you personalised ads on Facebook. If you have a Facebook account and are logged in, your visit of our website will be recorded in your user account. For more information on the Facebook pixel and the exact scope and purpose of data processing, please see the Facebook privacy policy at https://www.facebook.com/policies/cookies.

The data is processed on the basis of your consent. You can block the use of cookies by selecting the appropriate settings on your browser.

In accordance with Art. 26 GDPR, Facebook Ireland and the Page administrator are jointly responsible for the processing of your data in connection with a visit or other interaction with a Page or the content associated with it for creating Page Insights. In this case, the following applies:

  • Facebook Ireland and the Page administrator have entered into an arrangement to determine their respective responsibilities for compliance with the obligations under GDPR. The arrangement is available at https://www.facebook.com/legal/terms/page_controller_addendum
     
  • Facebook Ireland and the Page administrator have agreed that Facebook Ireland is responsible for providing you with information about the processing for Page Insights and for enabling you to exercise your rights under GDPR. Facebook and the Page administrator have agreed that the Irish Data Protection Commission is the lead supervisory authority responsible for overseeing the processing for Page Insights. For more information on your rights and how to exercise them, please visit https://www.facebook.com/policy.php.

You can change your settings for advertisements in Facebook at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to do so.

4. Data processing for the purpose of business operations:

4.1. Data processing for the purpose of customer contact
Purpose of the processing of your data: When you contact us (e.g. by email, contact form or telephone), we will process the data you provide to us only to the extent necessary to process or handle the enquiry.

Legal basis for the processing of your data: Your data is processed to carry out pre-contractual measures and/or to fulfil a contractual relationship or is based on our legitimate interest, namely to organise a response to your enquiry.

Recipient(s) of the data: This data will only be transmitted on the condition that the transfer is necessary to answer the enquiry.

Further information: Your data is processed for as long as this is necessary to handle your enquiry and, in the event of a follow-up enquiry, for a further seven years after the last contact with you.

4.2. Data processing for the purpose of maintaining the customer account
Purpose of the processing of your data: When you register on our website, we process the data provided as part of your registration to establish the business relationship within the scope of the contractual relationship and to process the services we offer.

Legal basis for the processing of your data: Your data is processed to carry out pre-contractual measures and/or to fulfil a contractual relationship.

Processor(s): net-sol GmbH, Tetmajergasse 5a, 1210 Vienna.

Recipient(s) of the data: Data will not be shared with third parties unless you have separately agreed to this transfer of data.

Further information: It is possible to delete your user account at any time. After deletion of your user account, we will delete any data relating to you.

4.3. General data processing for the purpose of fulfilling a customer order
Purpose of the processing of your data: When you place an order with us, we will process your data for the purpose of fulfilling the order, to answer questions you may have in connection with your order and for the formal handling of the business transactions to be made by us as part of the business relationship.

Legal basis for the processing of your data: Your data is processed to fulfil a contractual relationship and/or is based on a legal foundation as part of a business relationship (or for the purpose of fulfilling one).

Processor(s): net-sol GmbH, Tetmajergasse 5a, 1210 Vienna; b1 Consulting GmbH, Linke Wienzeile 4/1/8, 1060 Vienna.

Recipient(s) of the data: For the fulfilment of the contractual relationship, your data is shared with the transport companies.

Further information: We only process your data for as long as this is necessary for the fulfilment of the contractual relationship or due to legal obligations (for example, tax and company law obligations to retain data). As a rule, we store data for seven years.

5. Your rights

5.1. Right of access to the personal data in accordance with Art. 15 GDPR
You have the right to obtain information as to whether or not personal data concerning you is being processed by us. Where that is the case, you have the right to access the personal data and to additional information related to its processing.

5.2. Right to rectification of inaccurate data in accordance with Art. 16 GDPR
If any personal data being processed by us is or becomes inaccurate or incomplete, you have the right to obtain the rectification and/or completion of the inaccurate or incomplete data.

5.3. Right to erasure of the data in accordance with Art. 17 GDPR
If the legal requirements are met, you have the right to obtain the erasure of your personal data.

5.4. Right to restriction of data processing in accordance with Art. 18 GDPR
If the legal requirements are met, you have the right to obtain restriction of processing of data concerning you.

5.5. Right to data portability in accordance with Art. 20 GDPR
If the legal requirements are met, you have the right to receive your data in a structured, commonly used and machine-readable format.

5.6. Right to object to the processing of personal data in accordance with Art. 21 GDPR
On grounds relating to your particular situation, you have the right at any time to object to the processing of personal data concerning you by us on the basis of legitimate interest in accordance with Art. 6 (1) f GDPR.

5.7. Right to withdraw consent
If the data processing is based on a declaration of consent, you may withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5.8. Right to lodge a complaint with a supervisory authority
If you believe that our processing of your personal data violates applicable data privacy laws or that your privacy rights have been violated in any other way, you have the right to lodge a complaint with the supervisory authority responsible for data privacy matters. In Austria, this is the Österreichische Datenschutzbehörde (Austrian Data Protection Authority):

Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Vienna
T: +43 1 52 152-0
M: dsb@dsb.gv.a

6. Further information

The data that we ask you to provide is needed to process the sale of our goods and provide our services as part of the contractual relationship and/or to provide information that you have requested from us or for sending our newsletter and other information.

If you do not provide us with this data, we will not be able to provide our services.

No automated decision-making takes places during the processing of the personal data. if we process your personal data for a purpose other than that for which we have collected the data, we will notify you of this fact and inform you of this other purpose.