FAQ

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Material & Care
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Only the highest quality leather is used for all INA KENT articles. Please find detailed information about our different leather types here.

To ensure that you enjoy your INA KENT bag for a long time, we recommend using a professional leather care product. Please find detailed care instructions for all our leathers under Care Instructions.

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Design & production
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Founded in 2007, autodidact INA KENT has been responsible for our ultra-versatile designs ever since. Her own experience and careful observation provide a starting point for her creations, which keep pace with the complex demands of modern-day life. The goal is to create bags and accessories that meet the requirements of modern life and speak to all generations. Timeless designs one can intuitively reach for and wear on-the-go. From the start, we only use high-quality hides that emphasize the natural features of leather.

INA KENT stands for timeless and, at the same time, contemporary design that adapts to every situation and is worn with great joy for years. Versatility and durability are important to us. Every piece is unique, every bag shapes its own story and thus underlines the individuality of its wearer. INA KENT bags adapt to your personal needs and usually offer several carrying options. Furthermore, additional accessories are easy to combine and invite you to individualize your bag. A loyal companion for every day. Please find an overview of the multiple ways to wear your INA KENT bag on our website. Find more information here on how to transform your bag in no time.

We have always seen it as a matter of course to produce as responsibly and socially acceptable as possible. It is therefore important to us, to create products that are as timeless, durable, and flexible as possible. We select our production sites very carefully. To ensure that our partners share our values, we visit them regularly and are in close contact with the owners. We have been working with our partner in Slovakia for years and with our new production facility in Uttar Pradesh, India, a company has been found, in which not only the working and production conditions meet high standards. Respectful cooperation is also a matter of course.

We are aware that long transport routes leave a significant ecological footprint. However, as in many other production chains, the transport routes of finished products – from the production facility to the customer – are not the only ones to be considered. Transport routes taken by the raw leather hides and the individual parts required, such as carabiners or rivets, make a difference as well. In such complex processes, we strive to make the best possible decisions based on responsible evaluation and to act in accordance with our values.

Ina Kent is in constant exchange with our production partners. During her regular visits to India, she spends several days on site of the family-run business and thus has a profound insight into the production process.

The guiding principle for us is to provide the highest quality, which means: quality over quantity. In our production facilities, attention is paid to every single step of the process.

Most of our bags are crafted from fine Italian leather. Other types of leather originate from selected leather manufactures in Argentina. Straps that come into direct contact with the skin are made from vegetable-tanned Italian Vacchetta leather to ensure ideal skin comfort.

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Warranty & repair
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How long is the legal guarantee for my INA KENT bag?

INA KENT offers a two-year guarantee that starts with the purchase date. Of course, INA KENT provides a full guarantee for defects that already existed at the time of the purchase. However, manufacturing defects are evaluated on a case by case basis with a valid proof of purchase. In addition, Austrian legal conformity guarantee applies.

For more information, please refer to our Terms and Conditions. If you need further assistance, our Customer Care Team is here to help.

Yes, we do. If your INA KENT bag is damaged and needs to be fixed, you are welcome to come to our INA KENT store at Siebensterngasse 50. Our sales associates are here to help you with your repair. If you can’t come to our store, please contact our Customer Care Team.

We are happy to handle any necessary repairs for you. Depending on the repair, the costs can vary. Bags that are within the warranty period will be repaired free of charge. Our Sales Team in our Viennese store (Siebensterngasse 50) will be happy to assist you or contact our Customer Care Team at any time. Please find more information above and in our Terms and Conditions.

Our characteristic carabiner rings are available in our stores and in our Online Store.

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Shipping, exchanges & returns
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You can place online orders from anywhere – we do ship worldwide. Please find detailed information about our delivery times and shipping costs per country under Shipping & Delivery.

Orders with a delivery address in Austria are always shipped with DHL Express. For all other countries, we deliver with DHL or UPS. In exceptional cases orders are delivered with GLS, FedEx or by national postal services.  

In general, your parcel will be dispatched within the next working day after placing your order. Depending on your location, shipping takes 1 – 2 working days (Austria), 2 – 5 working days (EU) and 6 – 12 working days (international).

Tracking your order is easy. As soon as your parcel has been dispatched from our warehouse, you’ll receive a tracking link by email. Once in receipt of this tracking link you can check the current status of your shipment. Please note that all specified delivery times are the expected delivery dates. Unfortunately, we have no influence on any delays caused by customs clearance or our logistic partners.

We offer free shipping from a minimum order value depending on what country your order is being shipped to. You can find out more about shipping costs per country under Shipping & Delivery.

There are no customs or import fees for deliveries within the EU. Orders outside the European Union will be charged at the net price. In this case, the Austrian VAT rate of 20% will be automatically deducted when you complete your order. For deliveries to non-EU countries, customs fees, taxes of the recipient country or associated processing fees may apply. Since these possible costs differ from country to country, unfortunately, we cannot give you any reliable information about them. We recommend that you contact your regional customs office for reliable information.

You are welcome to return items within 14 days of receipt to our Viennese store (Siebensterngasse 50) during opening hours. To return your online purchase in store, you will need to bring your delivery note and the filled-out return form that was enclosed in your parcel. All returns in store are free.

If you can’t come to our store, please send your package sufficiently stamped to:

Ina Kent GmbH, Webshop-Retouren, Ahornergasse 3/19, 1070 Vienna and enclose the completed return form with your package. In order to save resources, you’re welcome to re-use the cardboard packaging in which you received your order.

We hope that you are happy with your purchase. If, for any reason, you are not satisfied or you’ve changed your mind, you can make use of your right of withdrawal and return your purchased item(s) within 14 days of receipt. We currently do not offer exchanges for items purchased online. Therefore, we kindly ask you to return the unwanted item and place a new order. The refund will be made using the same payment method you chose when you paid for your order. Further information can also be found under Right Of Withdrawal.

We hope you enjoy your purchase. If for any reason you are not satisfied or you’ve changed your mind, you can of course exchange or return your bag in one of our stores within 14 days. When exchanging for a cheaper item, you will receive a voucher for the remaining amount. In the event of a return, a voucher will be issued for the total amount. Please remember to bring your invoice with you when exchanging or returning an item bought in one of our stores.

As soon as your order has been picked up from our warehouse, you will receive an email with your parcel’s tracking link. Please refer to this link to track the current delivery status of your order. If your parcel does not arrive and you cannot find any information about it in the delivery history, please contact our Customer Care Team.

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INA KENT Gift Cards & Promotion Codes
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You can purchase an INA KENT Gift Card in one of our stores or our Online Store. The amount can be freely selected and the voucher can be redeemed in one of our stores as well as in our Online Store – regardless of where you bought the gift card. Tip: if you need a last-minute gift, you can order a gift card in our Online Store. You’ll receive an email with your INA KENT Gift Card within one hour of completing your purchase.

Yes, you can redeem your INA KENT Gift Card in one of our stores as well as in our Online Store - regardless of where you bought the gift card. The gift card can be redeemed multiple times until the credit is used up. It is also possible to use our gift cards in combination with a credit card or cash payment, if the purchase exceeds your gift card balance.

INA KENT Gift Cards are valid for 30 years from the date of purchase and can be redeemed in one of our stores as well as in our Online Store.

Please take good care of your gift card. Unfortunately, we have no way of reissuing a gift card if they are lost or stolen.

If you have received a promotion code from us, you can redeem it with every order in our Online Store. Please insert the correct promotion code at the end of the ordering process in the designated field. The respective value is then automatically deducted from your order value. Of course, you are welcome to combine your promotion code with an INA KENT Gift Card code when paying. If you have any questions about your promotion code, please feel free to contact our Customer Care Team at any time.

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INA KENT Online Store
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All common payment options are available for your orders in our Online Store - credit card, Paypal as well as Pay Now and Pay Later with Klarna. Please note that Klarna Payments is only available in the following countries: Austria, Germany, Sweden, Finland, Denmark, the Netherlands, United Kingdom and USA.

Gift Cards Purchases: Please understand that INA KENT Gift Cards can only be purchased by using either credit card or PayPal. This way make sure that you will receive an email with your gift card attached within one hour of completing your purchase. If these payment methods are not available to you please contact our Customer Care team.

Naturally, you also have the option of using your INA KENT Gift Card to make purchases in our online store.

In the event that you have forgotten your password, you can reset your password here. Please enter your email address in the designated field and click on “reset password”. You will receive an email with a link to reset your password and access your customer account.