Once we have processed the return, you will an email confirming that your refund will be issued. Your refund will be processed using the same payment method used to purchase the item(s). Please note that depending on the payment provider or credit card, it may take five to ten business days to process the refund. The original shipping charges will not be refunded.
Payments and refunds through PayPal
Your refund will be applied to your PayPal balance or sent back to the payment method of your original payment.
Payments and refunds by credit card
When paying by credit card, the amount debited will be refunded to the account of the cardholder or accountholder specified at the time of payment.
Payment and returns with Klarna / Sofort
In case of immediate transfer (Sofort), Klarna will refund the amount debited to your original form of payment after your return has been registered by us.
Payment and returns with Klarna / Pay Later
If you have already paid the invoice amount of your order, the amount will be refunded to you by Klarna within 3–5 working days after the receipt of the returned item(s).
If you have not yet paid the invoice amount, you can pause your payment in your Klarna customer account by registering your return. Your payment will now be paused until the return has been processed. If you only return part of your order, Klarna will update your invoice accordingly. You can find detailed information here.
If you receive a payment reminder from Klarna, although your return has not yet been processed, please contact Klarna customer service for further support.
Making refunds to a gift card
If you have paid with a gift card, a new one will be issued and sent to you by email. If you made your purchase with a promotional voucher, you'll be refunded the amount that you paid after the applied discount. The promotion voucher can no longer be applied to future purchases. If you made your purchase with a promotional voucher and now want to partially your order, you will receive a refund proportionally reduced by the value of the voucher. The promotion voucher will also no longer be valid.
Reduction of the purchase price
Please note that we do not refund shipping costs for orders that are below the minimum order value for free shipping. For packages arriving unfree to us, a processing fee of EUR 25 will be charged, covering administrative expenses, especially for packages from third countries. We strongly advise ensuring that your packages are properly stamped and cleared through customs to avoid these additional costs. If you have any questions regarding the correct return process, please do not hesitate to contact our customer service at firstname.lastname@example.org or by phone at +43 664 916 39 63 – we will be delighted to assist you.Customs and import duties or related handling charges incurred for shipping to non-EU countries will not be refunded.