For the holiday season, we are extending the return and exchange period for online orders as well as purchases made in our stores. All items purchased between November 24, 2025 and December 24, 2025 may be returned or (in-store) exchanged until January 10, 2026, inclusive. Online customers may also declare a withdrawal of purchase until January 10, 2026.
We usually process your order within two business days. Please note that during peak times before Christmas – especially after weekends or public holidays –processing may take longer than usual.
Our team is committed to dispatching all orders as quickly as possible. Should delays occur, we kindly ask for your understanding.
If you need your order to arrive particularly quickly, we recommend choosing the express shipping option.
Please note our recommended order deadlines to ensure delivery before Christmas.
STANDARD SHIPPING
Austria:
All orders placed by 22 December, 6:00 AM will be packed and shipped on 22 December. For the most reliable delivery, we recommend selecting POST AT at checkout.
Germany:
All orders placed by 22 December, 6:00 AM will be packed and shipped on 22 December.
Switzerland:
Orders placed by 16 December, 10:00 AM will be delivered before Christmas. Orders placed by 18 December, 10:00 AM may still arrive before Christmas, but delivery cannot be guaranteed.
Belgium, Netherlands, Luxembourg, Denmark, United Kingdom, France, Poland, Czech Republic, Romania:
Orders placed by 17 December, 10:00 AM will be delivered before Christmas. Orders placed by 19 December, 10:00 AM may still arrive before Christmas, but delivery cannot be guaranteed.
Hungary, Slovakia, Monaco:
Orders placed by 18 December, 10:00 AM will be delivered before Christmas. Orders placed by 19 December, 10:00 AM may still arrive before Christmas, but delivery cannot be guaranteed.
Ireland, Italy, Spain, Greece, Bulgaria:
Orders placed by 16 December, 10:00 AM will be delivered before Christmas. Orders placed by 18 December, 10:00 AM may still arrive before Christmas, but delivery cannot be guaranteed.
Southern Italy, Norway, Sweden, Finland, Portugal, Liechtenstein:
Orders placed by 12 December, 10:00 AM will be delivered before Christmas. Orders placed by 17 December, 10:00 AM may still arrive before Christmas, but delivery cannot be guaranteed.
Estonia, Latvia, Lithuania:
Orders placed by 12 December, 10:00 AM will be delivered before Christmas. Orders placed by 17 December, 10:00 AM may still arrive before Christmas, but delivery cannot be guaranteed.
USA, Latin America, Far East, Australia, Oceania:
Only Express Shipping is available.
EXPRESS SHIPPING
Austria, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, France, Poland, Romania, Italy, Ireland, Spain, Monaco:
Orders placed by 22 December, 6:00 AM will be delivered before Christmas.
Switzerland, Denmark, Hungary, Slovakia, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Bulgaria, Czech Republic, Liechtenstein, Greece:
Orders placed by 19 December, 10:00 AM will be delivered before Christmas.
USA, Far East:
Orders placed by 17 December, 10:00 AM will be delivered before Christmas.
Australia & Oceania:
Orders placed by 16 December, 10:00 AM will be delivered before Christmas.
Cyprus, Turkey:
Orders placed by 18 December, 10:00 AM will be delivered before Christmas.
Latin America:
Orders placed by 15 December, 10:00 AM will be delivered before Christmas.